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Securus Technologies Wins Gold Stevie Award

Securus Technologies has won a Gold Stevie Award in the training department for customer service category in the Stevie Awards for Sales and Customer Service. Secures Technologies is a provider of criminal and civil justice technology solutions. These solutions are for investigation for public safety.


More than 650 executives from around the world gathered on February 24 in Las Vegas to witness the awards presentation. The competition was tough as there were 2,300 nominations (10% increase from 2016) from organizations of all sizes across the world. Contestants were considered in 61 for customer service and contact center achievements categories, 77 professionals acted as independent judges to determine the winners. Some of the top awards included Contact Center of the Year and Consulting Practice of the Year. They were also judged on different categories for sales and business development achievements. Some of the categories included Senior Sales Executive of the Year. There were also categories to acknowledge new providers for various services or products.


When asked about the awards Danny de Hoyos, Senior Vice President of Operations at Secures Technologies, stated “It‘s great to be recognized by independent experts for the great strides we‘ve made in customer service.” The judges gave Secures Technologies very high marks, saying “The role of this company is very important in our society, it’s a good thing that they will always provide good service with the people who need it.”


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Why Securus Technologies Has Become a Great Option of Communications Via Means of Video Conferencing

Visiting an inmate may not be as easy as some may perceive it to be. Oftentimes, jails are so busy that are are required to schedule visitation appointment times themselves, as opposed to letting inmates and family/friends choose the times. This can cause issues as visitors may not be able to visit during the scheduled appointment times that they are given by the correctional facilities. Due to such circumstances that exist in pertinence to visitation, Securus Technologies has created an innovative and state-of-the-art program that allows inmates and friends/families to take advantage of an opportunity of communication with one another via means of video conferencing. Perhaps one of the most beneficial aspects of the program is that friends/family can essentially “visit” the inmate without having to leave their home as all they have to do is set up the Securus Technologies video conferencing at their home.


Securus Technologies has been accredited by the BBB and is a program that many have found to be quite useful. They have received several positive reviews from prior users and has been noted as being one of the optimal choices of visitation regardless of visitors having a choice of visitation times at the correctional facilities. It is quick, efficient, and convenient, which works well for both parties.


If you are concerned about any aspects of the Securus Technologies program, you will be able to find pertinent details on its website. It includes pricing information, features, contacts, and much more. It is innovation to its greatest degree as keeping in touch with one’s loved ones has never been easier. Set up an account at a time of your greatest convenience, or prior to the time and day the inmate would like you to begin your video conferencing session. If you have any questions, please feel free to contact the customer service representatives.

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Securus Technologies Corrects Inaccurate Allegations by GTL

Recently, Securus Technologies, one of the leading service providers of inmate communications services released a statement with an aim to correct some of the misleading and inaccurate information issued by GTL, one of the market providers of inmate telephone services, communication and payment methods, earlier this year on its press release. Securus Technologies took a step to dispute the inaccurate claims by Global Tel Link (GTL) about patent misuse and infringement. There were several allegations raised by GTL but none of them were well founded. According to Securus spokesman, these allegations were uncharacteristic and out of context. Herein are some of the claims made by Global Tel Link;



Misleading Claims by GTL



According to Securus Technologies, one of the reasons that led to GTL making such allegations is its inability to efficiently compete with the kind of services and products Securus provides to its clients. On its press release, GTL stated that the Patent Trial and Appeals Board approved all its innovations and were patentable thus allowing GTL to settle all claims the court had against its technologies. According to Oliver, Global Tel Link will soon move back to the court to officially and finally show the jury how Securus Technologies infringes the 816 patent. These allegations by GTL are inaccurate and Securus is certain that back in the court the jury will disprove them.




About Securus Technologies



With a humble beginning in 1986, Securus Technologies has grown to be one of the successful inmate communications firms in North America. This company has its headquarters situated in Texas. Being a firm with a strong reputation, Securus serves over 3450 law enforcement, public safety and corrections agencies and more than 1200000 inmates all over North America. This company is dedicated and committed to connect and serve by offering emergency responses, public information ,incident management, biometric analysis, inmate self-service as well as monitoring services and products with an aim of making the world the best and safer place to live.


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Customers Money and Time Saved by Securus ConnectUs Automated Inmate Forms and Grievance Application

Known to be a top provider of criminal and civil justice technology, the Securus Technologies which provides solutions for corrections and monitoring, investigation, and public safety has announced it has been saving money and time of their customers by ensuring it implements the Inmate Forms and Grievance application on the ConnectUs.

According to Russel Roberts, the Vice President of Marketing and Strategy for Securus, the Securus Technology is devoted to providing modern technology and features to their customers. The Grievance application and the Inmate Forms on ConnectUs are just but an excellent example of how our clients are being modernized using the latest and efficient technology.

Most of the correctional facilities are known to use various forms of papers to make inmate requests such as sign up forms, grievances, handbook acceptance forms, medical, etc. Most of the correctional officers are known to spend most of their time collecting, logging, responding, claims, and archiving, routing, storing forms, copying and filing forms.

By using the ConnectUs Automated Inmate Forms and Grievance Application, you can easily create custom forms of any type and make them available to inmates. In case you are interested in changing a form, you will just need a few minutes and no printing will be involved. Currently, ConnectUs is considered to be the most robust and vibrant inmate platform in the market.
About Securus Technologies
Based in Dallas, Texas, Securus Technologies serves more than 3,450 corrections agencies, public safety and law enforcement and more than 1,200,000 inmates across North America. Securus Technologies is devoted to helping and connecting by providing public information, biometric analysis, inmate self-service, incident management, emergency response, investigation, communication and monitoring of products and services to ensure our surrounding is safe. The Securus Technologies puts emphasis on connecting what matters.